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Privacy Notice
Information About Us

In this privacy notice, ‘we’, ‘us’ or ‘our’ refer to Teesside Earwax Removal Ltd. (a company registered in the United Kingdom with company number 14949285 and its registered office at Regus - Fast Track House, Thornaby, Stockton-on-Tees, TS17 6PT). 

 

In this privacy policy, when we refer to ‘you’, we mean the person whose personal information we collect, use and process. This includes anyone who contacts us in connection with our service or who interacts with us on our website at www.teessideearwaxremoval.co.uk.

What Personal Data Do We Collect?

We collect any relevant information that you voluntarily provide us. This includes but is not limited to:

 

  • Identifying information

  • Contact details.

  • Relevant health and lifestyle information

  • Financial transaction data

 

We may also collect relevant information from other sources if it is necessary and legal to do so.

How And Why Do We Use Your Personal Data?

We use your data to provide you with the best service possible. This includes but is not limited to:

 

  • Booking your appointment.

  • Confirming and then reminding you of your booked appointment.

  • Contacting you about changes to our service that could affect you.

  • Navigating to the address that you have chosen to have your appointment take place.

  • Completing your earwax removal procedure.

  • Processing any financial transactions.

  • Asking for feedback in order to further improve our service.

  • Responding to queries and complaints.

How Long Do We Keep Your Personal Data?

We only keep your personal data for as long as is necessary to provide our service to you and comply with health-care laws and regulations, after which we will anonymize it.

Who Do We Share Your Personal Data With?

We may share your personal data if there is a necessary and legal reason to do so. This includes but is not limited to:

 

  • Co-operating with other health-care providers.

  • Protecting our rights or defending against a claim.

  • Responding to a subject access request.

What Rights Do You Have?

Under UK data-protection law you have the right to access and/or edit your personal data.

 

If we have no legal basis to continue storing or processing your personal information, you have the right to request the we:

 

  • delete and/or stop processing your personal information.

  • transfer your information to another organisation or individual.

 

To exercise of the above rights, please email us at hello@teessideearwaxremoval.co.uk. We have one month to respond to you.

 

You also have the right to complain to the Information Commissioner’s Office. For more information, visit www.ico.org.uk.

Last Updated November 2023

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